Terms of
Service
These terms govern your use of OliveVet services and products. Please read carefully before engaging with our veterinary medical equipment solutions.
1. Acceptance of Terms
By accessing or using OliveVet's products, services, or website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms apply to all visitors, users, customers, and others who access or use our veterinary medical equipment and related services.
2. Products & Services
OliveVet manufactures and distributes veterinary medical equipment including but not limited to:
Core Products
- Veterinary Anesthesia Machines
- Veterinary Ventilators
- Patient Monitoring Systems
- Infusion Pump Systems
Additional Services
- Custom OEM Solutions
- Global Distribution Network
- Technical Support
- Training & Consultation
All products are manufactured in accordance with ISO 13485, CE-MDR, and FDA 510(k) standards. Product specifications, availability, and pricing are subject to change without notice.
3. Ordering Process & Payment Terms
Order Requirements
- Minimum order quantities may apply for certain products
- All orders subject to credit approval and product availability
- Custom orders require detailed specifications and longer lead times
- International orders must comply with local regulatory requirements
Payment Terms
- Net 30 days for approved customers
- Letter of Credit accepted for international orders
- Wire transfer or bank draft required for new customers
- All prices quoted in USD unless otherwise specified
Shipping & Delivery
- FOB Zhengzhou, China unless otherwise agreed
- Customer responsible for customs clearance
- Delivery times are estimates, not guarantees
- Risk of loss transfers upon shipment
4. Warranty & Returns
Limited Warranty Coverage
OliveVet warrants that its products will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of shipment.
Warranty Includes:
- Manufacturing defects
- Material failures
- Functional performance issues
- Free repair or replacement
Warranty Excludes:
- Normal wear and tear
- Misuse or abuse
- Unauthorized modifications
- Consumable components
This warranty is exclusive and in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
5. Limitation of Liability
Important Legal Notice
In no event shall OliveVet be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action of contract or tort, even if OliveVet has been advised of the possibility of such damages.
Liability Cap
OliveVet's total liability for any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Professional Use
Our products are intended for use by qualified veterinary professionals only. Proper training and certification are required.
6. Governing Law & Disputes
These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from these terms or the use of our products shall be resolved through binding arbitration in Zhengzhou, China.
Dispute Resolution Process
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1Direct negotiation between parties (30 days)
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2Mediation through China International Economic and Trade Arbitration Commission
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3Binding arbitration if mediation fails
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4Arbitration proceedings conducted in English or Chinese
Contact Information
Legal & Contract Inquiries
General Business Inquiries
Last Updated: January 15, 2024. These terms are subject to change without notice. Continued use of OliveVet services constitutes acceptance of any modifications to these terms.